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Customers who are experiencing problems with an existing Lucene solution will benefit from our technical support packages. These packages allow customers to access experts who have ample experience in the development of different Lucene/Solr solutions. We offer two levels of support for technical support, Basic and Professional.
The Basic support package is geared towards those who are running less critical solutions that do not require immediate responses for their issues. This package offers web/email support as the primary means of communication.
For search solutions that require a quick response time from experts, the Professional package is recommended. It includes email, phone, and chat support within 24 hours.
The following table details the support that will be offered by MobilVox initially for Lucene services:
| Basic | Professional | |
|---|---|---|
| Updates and Upgrades | Y | Y |
| Bug Fixes | Y | Y |
| Email Support | Y | Y |
| Chat Support | N | Y |
| Phone Support | N | Y |
| Classes | N | 2 |
| Response Time | 3 Business Days | 1 Business Day |
| Authorized Contacts | 1 | 2 |
| Software | Lucene MV Search MV Parser |
Lucene MV Search MV Crawler MV Parser MV Intelligence |
| Price per Year | $10,000 | $16,000 |
Please contact Mobilvox for more information on pricing at services@mobilvox.com.
